Refund policy

We want you to feel confident when trying Veravyn. That’s why every order is backed by our 90-day money-back guarantee.

You have 90 days from the date your order is delivered to contact us and request a return, refund, or replacement.

To start a request, email us at tryveravyn@gmail.com with your order number and a brief explanation of your request. Please do not send any items back before contacting us first, as returns sent without approval may not be eligible for a refund.

90-Day Money-Back Guarantee

If you tried Veravyn and are not satisfied with your experience, contact us within 90 days of delivery at tryveravyn@gmail.com.

For first-time orders, our 90-day money-back guarantee may apply even if one pouch has been opened and tried. If your order included multiple pouches, any unopened pouches may need to be returned in their original packaging before a refund is issued.

To help prevent misuse of this policy, the 90-day money-back guarantee is limited to one refund per customer, household, or shipping address.

Damaged, Defective, Incorrect, or Undelivered Orders

If your item arrives damaged, defective, incorrect, or your order is confirmed as undelivered, please contact us at tryveravyn@gmail.com as soon as possible.

Include your order number and clear photos or video showing the issue, if applicable. Once reviewed and approved, we will either send a replacement at no extra cost or issue a refund to your original payment method, depending on your preference and product availability.

Returns With No Product Issue

If there is no defect or issue with the product and you are returning it because you changed your mind, ordered the wrong item, or no longer want it, the item must be unopened, unused, and in its original packaging whenever possible.

In these cases, the customer is responsible for return shipping costs.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as a damaged, defective, incorrect, or confirmed undelivered order.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

Refund Processing

Once your return is received and inspected, or once your refund request is approved, we will notify you by email.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.

Items Not Eligible for Return

Certain items may not be eligible for return, including:

  • Opened or used items outside of our 90-day money-back guarantee
  • Items returned without approval
  • Custom or personalized items
  • Perishable products
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us at tryveravyn@gmail.com before sending anything back.

Policy Misuse

We reserve the right to refuse returns or refunds that show signs of misuse, abuse, excessive refund requests, or violation of this policy.